Upload the conversation. Add the evidence. HostCase AI turns guest disputes, damage claims, review issues and compensation cases into structured, platform-ready case packs.
Built for hosts, co-hosts and professional accommodation operators.
What happened
Confirmed facts
What the guest wants
A $1,200 refund, roughly half the stay, and has mentioned leaving a review.
What is at risk
$1,200 claimed against a $2,480 reservation, plus one night of goodwill already offered.
Still unknown
Host claims — not yet confirmed
Guest claims — not yet confirmed
Fictional case. No real guest, reservation or platform decision is shown.
Scan my own caseThe problem
Most losses are not caused by the incident. They are caused by a reply sent too fast, a photo nobody kept, a timeline nobody wrote down and a rule nobody checked.
The reply goes out first
An emotional message gets an emotional answer, and that answer becomes part of the case.
The evidence is scattered
Photos in one phone, invoices in an inbox, messages in a platform app. Nothing is assembled.
The rule is assumed
Operators act on what they think the platform policy says, months after it changed.
Case types
Cases can involve reservations from major OTAs, including Airbnb, Booking.com and Vrbo, as well as direct bookings.
How it works
01
Describe the issue
Tell HostCase what happened in your own words. No forms to decode, no jargon.
02
Add the booking and the conversation
Platform, dates, value, amount claimed — then paste the thread or upload screenshots and documents.
03
Add your evidence
Housekeeping photos, invoices, contractor reports, check-in photos, listing screenshots, receipts.
04
Get the case, not just a reply
Facts separated from allegations, evidence assessed, policy checked, strategy and drafts prepared for you to approve.
Interactive sample case
A fictional case, shown exactly as it appears in a HostCase case room.
What happened
Confirmed facts
What the guest wants
A $1,200 refund, roughly half the stay, and has mentioned leaving a review.
What is at risk
$1,200 claimed against a $2,480 reservation, plus one night of goodwill already offered.
Still unknown
Host claims — not yet confirmed
Guest claims — not yet confirmed
Fictional case. No real guest, reservation or platform decision is shown.
Scan my own caseRun a free Case Scan. Describe the issue and see the case type, urgency, evidence gaps and the recommended next action before you reply.
Run Free Case ScanWhat HostCase produces
Structured case summary
What happened, what is claimed and what is actually established.
Chronology
The sequence of events, timestamped from the conversation and your records.
Fact vs allegation
Confirmed facts, host claims, guest claims and unknowns kept apart.
Evidence assessment
What you have, what is strong, what conflicts and what is missing.
Policy alignment
The rules that actually apply, with the date each source was verified.
Risk analysis
Communication risk, financial exposure and operational risk, each explained.
Guest response draft
Calm, factual, non-adversarial — and never sent without your approval.
Platform escalation draft
Concise, chronological and evidence-based, ready for you to submit.
Internal action list
Tasks, responsible role, urgency and the documentation to keep.
Commercial options
No compensation, partial goodwill or service recovery, with the reasoning.
Evidence & policy intelligence
HostCase never converts a claim into a confirmed fact, never invents evidence and never fabricates a platform rule.
Verified policy sources only
Each policy entry carries its source, its effective date and the date it was last verified. Where no current verified source covers the point, the case says policy verification required.
Conflicts are named, not smoothed over
When your records and the guest's account disagree, HostCase says so and shows which evidence supports which version.
Scores that explain themselves
Evidence completeness, policy alignment, communication risk, financial exposure and urgency — each with the reasoning behind the rating.
No outcome promises
There is no chance-of-winning number, because no such number can be honest. You get an operational assessment instead.
Human QA
Request a review
Send a case to the HostCase review queue when the money or the relationship justifies it.
A reviewer works the case
They read the summary, evidence, analysis, policy references and drafts, then approve, edit or ask for more evidence.
Every change is logged
Revisions are recorded against the case, so you can see exactly what changed and why.
Pricing
Start with a free scan. Pay for a case pack when the case is worth preparing properly.
Case Scan
Free
no account needed
Find out what kind of case you have and what is missing before you reply.
Case Pack
Most popularUS$79
one case
The full structured case, both drafts and the evidence checklist.
5 Case Packs
US$299
five case credits
Credits that sit on your account until you need them.
HostCase Pro
US$199
per month
For hosts and co-hosts handling issues most weeks.
HostCase Operator
US$499
per month
For management companies with a team.
Managed Desk
From US$1,250
per month
Done-for-you case preparation with human review on every case.
Prices shown in US dollars. You create your account first, then pay — your case credit is waiting when you sign in.
For professional operators
The missing case layer between your inbox and the OTA.
Shared case history
Every case, its evidence and its outcome in one place for the whole team.
Case assignment
Assign cases to team members and keep internal comments off the guest thread.
Your own SOPs
Load your escalation rules and approval limits so advice matches how you operate.
Outcome tracking
Record what was claimed, what was paid and what was preserved. No pretending exposure equals loss.
Security & privacy
Isolated by organisation
Access is enforced in the database, not in the browser. You never see another organisation's cases and they never see yours.
Private evidence storage
Uploads sit in private storage and are reached through short-lived signed links only.
Audit trail
Case events, analyses and revisions are recorded, so a case can be explained after the fact.
Keep sensitive data out
Never upload card numbers, banking or platform passwords, door access codes, government ID or unrelated sensitive information.
FAQ
Does HostCase send messages to my guests or the platform?
No. HostCase prepares the drafts and the case pack. You review, edit and send them yourself.
Is HostCase affiliated with Airbnb, Booking.com or Vrbo?
No. HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. You can use it to organise cases involving reservations from major OTAs as well as direct bookings.
Will HostCase tell me whether I will win?
No. There is no probability score. You get operational assessments — evidence completeness, policy alignment, communication risk, financial exposure and urgency — each with the reason behind it.
What happens when the applicable rule is unclear?
HostCase says policy verification required and tells you what to confirm. It never invents a clause, a policy number or a platform rule.
Is this legal advice?
No. HostCase is not a law firm or an insurer and does not provide legal advice. Where legal interpretation is required, professional legal advice may be needed.
What does the free Case Scan include?
Case type, severity, urgency, evidence completeness, communication risk, the information you are missing and the recommended next action. The full case pack, the drafts and the escalation submission are part of a paid Case Pack.