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Guest compensation

Guest compensation

Compensation is a commercial decision. It should be proportionate to the disruption you can evidence, not to the tone of the message asking for it.

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How the case is built

Scope the disruption

HostCase builds the chronology so the case reflects the nights actually affected and the remedy actually provided, instead of the whole stay as claimed.

Keep the review out of it

When a request is tied to a review threat, the draft reply deals with the service issue and does not negotiate over the review.

Consistency across a portfolio

Operator plans let you load your own approval limits and goodwill rules, so the same situation gets the same answer whoever handles it.

Evidence checklist

Gather these before you reply or escalate.

  • The message thread showing when the issue was reported
  • Evidence of the remedy provided and its timing
  • Any invoice for the interim solution
  • The amount requested and the total reservation value

Know what you can prove before you escalate.

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HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.