Refund Policy

Case packs and credit bundles

An unused case credit can be refunded within 14 days of purchase — just ask.

Once a credit has been used and a full case pack has been produced, the work is delivered and that credit is not normally refundable. If the pack failed, came back unusable, or the service did not work as described, tell us and we will either re-run it or refund it.

When a credit is not consumed

A credit is consumed only when a full case analysis is successfully produced. Free case scans never consume a credit, and a technical failure never consumes one. If a credit disappeared without a pack being delivered, contact us and we will restore it.

Monthly plans

You can cancel a monthly plan at any time from your billing screen. Cancelling stops future charges. Part-months are not refunded, and monthly case allowances do not roll over. Any purchased credits you still hold remain yours.

Managed Desk

Managed Desk engagements are arranged individually and the refund terms are set out in that agreement.

How to request a refund

Email support@hostcase.ai from your account email with the purchase date and, if relevant, the case reference. Nothing here limits rights you have under the Australian Consumer Law.