For vacation rental managers
Across a portfolio, disputes are a category of work, not a series of surprises. HostCase gives that work a repeatable shape.
Every channel, one process
Cases carry the channel, country, region and currency, so the same process handles OTA reservations and direct bookings.
Regional policy awareness
The policy library is regional and each entry carries a last-verified date. Where a region is not covered, the case says policy verification required.
Human review when it matters
Send high-value or unusual cases to human review before you act, with every revision recorded.
Gather these before you reply or escalate.
HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.