For co-hosts
Co-hosting means answering for someone else's asset. A structured case is how you show what you did and why.
A record the owner can read
Every case carries the chronology, the evidence and the reasoning, so your decisions are explainable weeks later.
Approval before sending
Drafts stay unsent until a human approves them, which suits arrangements where the owner has the final say.
Per-property details, once
Save property references and house rules and reuse them across cases instead of retyping them each time.
Gather these before you reply or escalate.
HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.