Short-term rental case management

Short-term rental case management

Reservations live in your PMS. Disputes do not. HostCase is the case layer for the situations your PMS was never designed to solve.

How the case is built

One structure for every dispute

Case, facts, evidence, policy, risk, strategy, response, escalation, outcome. Every case follows the same shape, so nothing is rebuilt from scratch.

Evidence discipline

Each case shows what you hold, what is strong, what conflicts and what is missing, with an evidence completeness score that explains itself.

Outcomes you can review later

Closing a case records what happened, the amount at risk, what was finally paid or refunded and what was preserved.

Evidence checklist

Gather these before you reply or escalate.

  • A consistent intake for every guest issue
  • One place for messages, photos, invoices and reports
  • Verified policy references with a last-verified date
  • A record of what you sent and what the result was

Know what you can prove before you escalate.

Run Free Case Scan

HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.