Short-term rental case management
Reservations live in your PMS. Disputes do not. HostCase is the case layer for the situations your PMS was never designed to solve.
One structure for every dispute
Case, facts, evidence, policy, risk, strategy, response, escalation, outcome. Every case follows the same shape, so nothing is rebuilt from scratch.
Evidence discipline
Each case shows what you hold, what is strong, what conflicts and what is missing, with an evidence completeness score that explains itself.
Outcomes you can review later
Closing a case records what happened, the amount at risk, what was finally paid or refunded and what was preserved.
Gather these before you reply or escalate.
HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.