Cancellation disputes
Cancellation cases are usually won or lost on dates and terms. Both should be in writing before any position is taken.
Establish the sequence
Who raised it first, what was said, and what the applicable policy was at the time of booking. HostCase records all three and marks anything unverified.
Extenuating circumstances
Where a channel operates an exceptions process, the outcome depends on documentation. HostCase lists what such a process typically expects and flags where the current rule must be verified.
Relocation and rebooking costs
If you incurred costs, they belong in the case as evidenced amounts, kept separate from estimates.
Gather these before you reply or escalate.
HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.