Dispute case management for property managers

For property managers

When several people answer guests, consistency is the product. HostCase makes the case, not the individual, the unit of work.

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How the case is built

Shared cases, private notes

Internal comments stay internal. The guest-facing draft is separate and is never sent automatically.

Your rules, applied

Load your approval limits, goodwill ranges and escalation SOPs. Where advice comes from your own policy rather than a platform rule, the case says so.

Reporting owners can read

Cases by status, channel and type, financial exposure and outcomes. Exposure is reported as exposure, never as loss.

Evidence checklist

Gather these before you reply or escalate.

Team users with role-based access
Case assignment and internal comments
A custom SOP library
Branded case exports for owners

Know what you can prove before you escalate.

Run Free Case Scan

HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.