What happened

Confirmed facts

• Reservation ran 6 nights; the guest stayed all 6 nights and checked out on schedule.
• A maintenance call-out was logged on night 2 and attended on the morning of night 3.
• A portable cooling unit was delivered to the property on night 3.

What the guest wants

A $1,200 refund, roughly half the stay, and has mentioned leaving a review.

What is at risk

$1,200 claimed against a $2,480 reservation, plus one night of goodwill already offered.

Still unknown

• Whether the fault was total failure or reduced cooling.
• Indoor temperatures during nights 1 and 2.
• Whether the guest accepted the portable unit as a resolution.

Host claims — not yet confirmed

• The air conditioning was serviced 5 weeks before arrival.
• The unit was cooling normally at the previous checkout inspection.

Guest claims — not yet confirmed

• The air conditioning did not work at all for the entire stay.
• Nobody responded for two days.
• The bedrooms were unusable overnight.