HOSTCASE AIRun Free Case Scan

Sample cases

Five guest issues, each prepared as a case.

Everything below is fictional. Switch between the scenarios to see your case buddy at work: facts separated from allegations, evidence assessed, policy checked, drafts held until you approve them.

Needs ReviewHC-DEMO-1042 · Refund request — amenity failure · demonstration case

Guest requesting $1,200 refund after reporting AC failure during a 6-night stay

Platform
Example OTA
Reservation value
$2,480
Claim
$1,200
Urgency
High
Evidence completeness
72%
Policy alignment
Strong
Communication risk
Medium
Missing evidence
3 items

What happened

Confirmed facts

  • Reservation ran 6 nights; the guest stayed all 6 nights and checked out on schedule.
  • A maintenance call-out was logged on night 2 and attended on the morning of night 3.
  • A portable cooling unit was delivered to the property on night 3.

What the guest wants

A $1,200 refund, roughly half the stay, and has mentioned leaving a review.

What is at risk

$1,200 claimed against a $2,480 reservation, plus one night of goodwill already offered.

Still unknown

  • Whether the fault was total failure or reduced cooling.
  • Indoor temperatures during nights 1 and 2.
  • Whether the guest accepted the portable unit as a resolution.

Host claims — not yet confirmed

  • The air conditioning was serviced 5 weeks before arrival.
  • The unit was cooling normally at the previous checkout inspection.

Guest claims — not yet confirmed

  • The air conditioning did not work at all for the entire stay.
  • Nobody responded for two days.
  • The bedrooms were unusable overnight.

Fictional case 1 of 5. No real guest, reservation or platform decision is shown.

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