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Damage claims

Damage claims

Damage claims are decided on the strength of your documentation and the timing of your request, not on how serious the damage feels.

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How the case is built

Timing is part of the case

Reimbursement paths usually carry deadlines tied to checkout or the next guest's arrival. HostCase records the dates in your case and flags where the applicable deadline must be verified against a current source rather than assumed.

Cost has to be evidenced

A figure without a quote, invoice or replacement cost is an assertion. HostCase separates what you can prove from what you have estimated and lists what is missing.

Before and after

The strongest damage cases pair pre-arrival condition evidence with post-checkout evidence and a clean chain of custody between them.

Evidence checklist

Gather these before you reply or escalate.

  • Dated photos or video from the pre-arrival inspection
  • Dated photos of the damage after checkout
  • Repair quotes, invoices or replacement receipts
  • Housekeeping report for the turnover
  • The message thread where the damage was raised with the guest

Know what you can prove before you escalate.

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HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.