Refund disputes
A refund request needs an assessment before it needs an answer. The first reply usually decides how the rest of the case goes.
Separate the claim from the facts
Guests describe the worst version of the stay, and that is normal. HostCase keeps confirmed facts, host claims, guest claims and unknowns apart so the reply only relies on what is established.
Answer the timeline first
Most refund requests hinge on how quickly the operator responded and what remedy was offered. Your message thread usually answers that better than any argument.
Options, not entitlement
HostCase sets out commercial options — no adjustment, partial goodwill, or service recovery — with the reasoning for each. It does not assert legal entitlement and does not give legal advice.
Gather these before you reply or escalate.
HostCase AI is an independent third-party service and is not endorsed by or associated with Airbnb, Booking.com, Vrbo or their affiliated companies. HostCase does not provide legal advice and does not guarantee the outcome of any claim, refund request or review.